Submit connection, subscription, billing, and refund issues through a ticket in the user panel. Keep the issue and any follow-up details in the same ticket to track progress.
You need to sign in to submit a ticket. Create an account with a username and password; no email address is required.
The only publicly listed support channel is the user panel ticket system. No email address or Telegram contact has been published, so we do not provide unverified contact details.
User Panel
Use tickets for connection issues, subscription imports, order checks, and refund requests. For account- or order-related issues, submit the ticket from the relevant account.
Response times depend on the ticket queue and the details that need to be checked; no fixed response time is guaranteed. Return to your original ticket to view replies.
Open the Support Center →No support email address has been published. For account, billing, and connection issues, use the ticket system to keep the full context together.
Email is not currently a publicly listed support channel, so no email response time is available.
No Telegram contact account has been published. Do not identify an account based on a similar name; contact support about service issues through a ticket in the user panel.
This channel does not currently have a public support contact, and no response time is guaranteed.
Start by explaining what you need help with, then describe what happened. Clear details help distinguish account status, client settings, and connection issues, reducing the need for follow-up questions.
Check the import steps in the getting started guide, or read the protocol and route technical reference for troubleshooting tips. The destination service's own account and regional rules may also affect access.
Include the relevant order details shown in the user panel, the payment method, and the current order status. VPNHand supports Alipay / WeChat Pay / USDT and offers a 60-day no-questions-asked refund policy. See the Terms of Service for details. Clearly state your refund request in the ticket so support can review the order.
Support may need to review the details and could ask for more information in the original ticket. Reply in that same ticket to keep the conversation together and avoid duplicate submissions. While you wait, you can add new error messages or test results; there is no need to resend the same information.