Check Your Account and Client Status First
Check your subscription status in the user dashboard, then confirm that the client has refreshed the subscription, selected the intended route, and connected successfully. If the list is empty, route names have not updated, or authorization looks wrong, troubleshoot subscription import first. Switching locations repeatedly is unlikely to fix the underlying issue. The client and subscription links are in the user dashboard; see the getting started guide for the steps.
Keep Test Conditions Consistent
Compare routes using the same device, local network, and destination task. Check that the destination website is working before changing the exit or path. If the issue changes when you switch local networks, it may be related to your network connection. If only one feature of a destination is affected, check the platform’s rules and the client’s split-tunneling settings.
Peak-hour fluctuations may come from your local connection, public internet peering, entry resources, or the destination server. Slow page loads, interrupted transfers, and failed logins are different symptoms and may need different fixes. Keep error messages and the steps that trigger the issue; this is more useful for troubleshooting than saying only that a route “doesn’t work.” For technical background, see the protocol and network route guide.
Report a Reproducible Issue
If the cause is still unclear, use a support ticket in the user dashboard to share your device platform, client status, selected route name, destination service, and the steps that trigger the issue. Hide subscription links and sensitive account details in screenshots. Never send your account password. A clear description of what happened at each step helps distinguish network issues from destination service restrictions.